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Istor-it FAQ

What are your office hours?

Our office is open from 9:00 am until 5:00 pm Monday through Friday. With our call center being open from 6 am to 10 pm to better serve you!

What are your access hours?

You can access your storage unit between the hours of 6:00AM- 11:00PM

How do I know if I need climate control?

If you’re storing sensitive items that can be affected by the temperature or humidity, then we recommend climate control. However, some items are stored just fine in non-climate controlled units. A good rule of thumb is that if you wouldn’t store it in a garage, you might want climate control. Check out our storage tips if you want some advice on storing a particular item.

Can I store a vehicle at your facility?

Yes - we offer parking spaces that are perfect for your car, boat, truck, trailer, or RV.

Can I pay my bill online?

Of course! Just access your account from our website at your convenience.

How close are you to Springfield?


Very close! You can follow west Sunshine St until you see James River Expressway and we are on the right.(look for our flags!) You’ll be here in no time!

How do I know what size storage unit I need?

Try our storage calculator. It’s a great way to estimate how much space you need.

How do I get started?

Just contact us and we’ll help you make your reservation. We’re eager to help you get started!

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